BlenSpark Privacy Policy

BlenSpark ("we", "us", or "our") operates an AI-powered business communication platform integrating with WhatsApp Business API and Messenger. This Privacy Policy explains how we collect, use, disclose, and safeguard information when businesses and their customers interact through our services.

• Phone numbers and WhatsApp/Messenger identifiers
• Message content exchanged between businesses and end users
• Business profile information such as name, category, and contact details
• Usage data including message timestamps and session logs
• Device and browser information for dashboard access
• Payment and billing information

• Deliver and operate AI voice agent and messaging services
• Process and route messages via WhatsApp Business API and Messenger
• Improve AI model accuracy and performance
• Provide customer support and resolve technical issues
• Comply with legal obligations and Meta platform policies

We do not use your data for advertising or sell it to third parties.

• Meta Platforms: Data transmitted via WhatsApp Business API and Messenger per Meta's data policy.
• AI providers: Message content processed by Google Gemini or OpenAI under their data processing agreements.
• Infrastructure: Hosting and caching providers such as Fly.io and Upstash Redis under strict confidentiality agreements.
• Legal compliance: Disclosed when required by law.

Message logs are retained for up to 90 days and then automatically deleted. Business account data is retained for the duration of the subscription and deleted within 30 days of account termination upon request.

• TLS encryption for all data in transit
• Encrypted storage for sensitive credentials and tokens
• Access controls limiting data to authorized personnel
• Regular security reviews of our infrastructure

We access WhatsApp Business API and Messenger data solely to deliver business communication services. We do not use this data for advertising. All usage complies with Meta's Platform Terms and Developer Policies.

End users should also review Meta's Privacy Policy at facebook.com/privacy/policy.

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Data portability in a machine-readable format
• Withdraw consent at any time

Our services are intended for businesses and are not directed at individuals under 13. We do not knowingly collect data from children.

We may update this policy periodically. Material changes will be communicated via email or an in-app notice.